Refund Policy

• "Silk" is the virtual currency that are added to user account on game.

• "Silk" is a special currency in the game. The user can purchase virtual items by using the silk purchased from the RattosOnline website in the "Item Mall" section of the game.

Refund Conditions

• RattosOnline offers refunds to users registered on the RattosOnline website and who has purchased "Silk" to the character in the game. To use this condition, "Silk" should not be used after the purchase of the character linked to the user account. The user has the right to request a refund for 14 days from the purchase of "Silk". During this period, you can cancel your purchase and request a refund. You may use your withdrawal right by contacting PaymentWall within 14 days of payment. If the return request is approved, the amount of "Silk" purchased by the user account is reduced to the previous state.

• RattosOnline blocks access to the user account in case of misuse of refunds offered by RattosOnline. The abuse condition is that the request for reimbursement is made using "Silk" in the character linked to the user account.

• User must make refund requests via Paymentwall. RattosOnline does not take into account any requests from user in this regard.


Privacy Policy

• RattosOnline wishes to respect the privacy of its online visitors and recognizes the importance of providing an environment which is reasonably secure in combination with information policies which are disclosed to customers and visitors.

• RattosOnline has adopted this Privacy Policy that explains how we collect, store, and use the user information you provide us in the online environment.

• Of course, if you link to RattosOnline through non-RattosOnline sites this policy does not apply because RattosOnline cannot control the other sites. This Privacy Policy will tell you. If you have any questions or comments regarding this Privacy Policy you can contact our Administrators at play [email protected]

[User Data Collection and Use]
1. User Data Collection
• RattosOnline collects personal data disclosed by the User directly through registration. This Personal Data is User name, Email, Character Nickname and IP information. RattosOnline will not use user data for any monitoring or profiling activity or process, and will not adopt any automated decision making processes.
2. User Data Use

• RattosOnline use User Information only for providing, maintaining, protecting, and improving the service.

- (1) User name: User name collected during user registration for administration purpose. This information is used for Web login, registration and use of on-line game participation, the purchase of goods or services though our on-line stores

- (2) Email: E-mail collected during user registration for administration purpose. This information is provided for authentication, for delivery of RattosOnline advertisement/marketing information to users who agreed to receive, to the Payment services for charge of online goods.

- (3) Nickname: The names of the virtual characters created within the game after registration. These names are used on the website to show the in-game items knowledge and ranking information of the user.

- (4) Internet Protocol (IP) information: An Internet Protocol address is the unique number which identifies the address of the computer from which you are communicating through the internet. This information is used for system administration, In case of an hacking on the game, it is aimed to determine the IP information of the hacker and, if necessary, to secure the other users security by blocking IP of the hacker.

- (5) Cookie: Cookies are a web browser function which allows transfer of websites data information bit to your computer. Cookies are used for improvements of user experience and language support.

3. User Data Security

• User’s data is stored until the user account‘s withdrawal process is completed. Once the process is completed all user data will be deleted. (Records of purchase and use of online goods are kept for the legal actions and defense purposes.)

4. User Data share

• A portion of user data may be shared with the Payment Services to complete the online payment process.

• To fulfill requests from competent authorities, limited information disclosed by users may be shared within the scope of privacy policy and other security actions.

[User (data subject)’s right]

1. The right of access: User (data subject) has the right to access their user data. User (data subject)’s data is accessible through the website after login, if the any type of the information can’t be found user may request for access through email ( [email protected] ).

2. The right to rectification: User (data subject) has the right to have inaccurate or incomplete user data rectified. User (data subject) may password and e-mail information rectify in RattosOnline or if the information can’t be found user may request for access through email ( [email protected] ).

3. The right to erasure: All user data will be deleted if user request to delete the their user data (Records of purchase and use of online goods maybe kept for the legal actions and defense purposes.). The user may request the deletion of all user data through email ( [email protected] ).

4. The right to object : User (data subject) has the right to object, on grounds relating to his or her particular situation, at any time to processing of user data concerning him or her which is based on profiling, automated and direct marketing.

[User Data Breach]

1. RattosOnline will immediately contact the user via e-mail about possible consequences and precautions of the violation when a violation of user data occurs and a significant danger to the account of a user is anticipated.

[Children’s User Data]

1. RattosOnline websites and online services involve sophisticated gaming which generally requires a mature sense of logic and gameplay. They are not, therefore, directed to children under the age of 16. Effective when this version of the Privacy Policy becomes effective, If the user indicates that is under 16 years of age, the user record will be deleted by RattosOnline and will not record user information (Records of purchase and use of online goods are kept for the legal actions and defense purposes.).

• By using RattosOnline Online Websites and other properties, you signify your assent to this Privacy Policy. If you do not agree to this Privacy Policy, please do not use RattosOnline sites. This Privacy Policy may change from time to time, so please check back periodically to ensure that you are aware of any changes.